Dear Team,

A customer has reported an issue with our online payment feature. Payments are being deducted, but no confirmation or receipt is generated.

To solve this, I plan to investigate the payment gateway integration and review system logs to identify the root cause.

Steps for the team:

1. Review recent code changes.

2. Check payment gateway configurations.

3. Collaborate to implement a fix.

Suggestions to avoid it in the future

1. Enhance testing protocols.

2. Regularly audit system logs.

Let's work together to resolve this issue promptly.

Regards,
Paul Jose

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